Usage Policy

Welcome to Kerko.com. This Usage Policy ("the Policy") explains the rules and guidelines that govern your use of our website and the services provided. By using Kerko.com, you agree to be bound by this Policy.

2.1. Purpose of Use

Kerko.com is designed to provide public information about businesses registered in Kosovo. The information provided on this platform is for informational purposes and should not be considered legal, financial or professional advice.

2.2. Accuracy of Information

We strive to ensure that the information on Kerko.com is as accurate and up-to-date as possible. However, we do not guarantee the accuracy, completeness or timeliness of the information. Users should verify any critical information with official sources or with the businesses themselves.

2.3. Prohibition of Abusive Use

Any abusive use of the platform is strictly prohibited, including but not limited to: mass data collection (scraping) without permission, sending spam, distributing viruses or any activity that harms the functionality of the site or its data.

All intellectual property rights in the content and design of Kerko.com, including text, graphics, logos, icons, images and software, are the property of Kerko.com or its licensors and are protected by copyright and trademark laws.

Kerko.com may contain links to third-party websites that are not owned or controlled by Kerko.com. We have no control over and assume no responsibility for the content, privacy policies or practices of third-party websites.

When you use our services, Kerko.com may access and use various user data, including but not limited to:

• Name and email address (if provided during registration or via OAuth/Google Sign-In).
• Public business information (name, address, contact number, activity) drawn from public sources or from the users themselves.
• Technical data such as IP address, device information and usage data (logs) for monitoring and security purposes.

We use user data to provide, maintain and improve our services. This includes, but is not limited to:

• Verifying and managing user accounts.
• Improving the user experience, personalization and providing relevant suggestions.
• Account-related communications (notifications, password resets, service notices).
• Monitoring and preventing abuse, misuse and security issues.
• Aggregated analytics to understand how the service is used and to improve functionality.

We may share user data with third parties only in the following ways and when necessary:

• With service providers (e.g. hosting, payments, email delivery) that help us operate the platform; these parties receive only the access necessary to perform their functions.
• With legal authorities when required by law or to protect our rights or the safety of users.
• If we are part of a merger, acquisition or business transfer, the data may be transferred as part of that transaction, with adequate notice to users.

We take technical and organizational measures to protect user data, which include:

• Storing data on secure servers (controlled hosting) with restricted access.
• Using encryption mechanisms for data in transit (TLS) and for sensitive fields at rest, where applicable.
• Access controls and internal audits to monitor data usage.
• Regular reviews and updates of configurations and libraries to reduce security risks.

We retain your data for as long as necessary to fulfill the purposes for which it was collected, including legal requirements and improving our services. Users have the right to request the deletion or export of their data. To make a request, contact: [email protected].

Deletion requests will be reviewed and handled in accordance with applicable legislation and our internal policies. Some data may be retained for an additional period for legal reasons or to enforce applicable agreements.

Kerko.com and its operators shall not be liable for any direct, indirect, incidental, special or consequential damages resulting from the use of or inability to use our services, or from any information obtained through the platform.

We reserve the right to change this Usage Policy at any time. Any change will take effect immediately upon publication on this page. Your continued use of the platform after the changes will be considered acceptance of those changes.

If you have questions or concerns regarding this Usage Policy, please contact us at: [email protected].